Returns & Refunds
Eligibility, timeline, exceptions, and the return process for Divine Crystals orders.
Eligibility
Unused items in original condition may be returned within the return window. TODO: confirm return window (e.g., 7/10 days).
Timeline
Initiate returns within the stated period from delivery. TODO: specify days.
Exceptions
Personalised, intimated, or hygiene-sensitive items may not be returnable. TODO: list exceptions.
Process
Contact support@divinecrystals.store or use Contact, share your Order ID and reason, and we will share return steps. Refunds follow our Refund Policy.
Frequently Asked Questions
How long do refunds take? ▾
Once we receive and inspect the return, refunds are processed per the Refund Policy.
Can I exchange an item? ▾
TODO: state exchange policy.